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BetterBody360 is a telehealth company that provides health and wellness products and services, including personalized prescriptions, designed to support weight management, body composition, testosterone, metabolic health, cellular health, age longevity and overall health and wellness.
BetterBody360 makes it simple to get care online. After selecting a product and completing a brief health questionnaire, a licensed medical provider reviews your information and creates a treatment plan designed specifically for you. Certain states and certain treatments require a video consultation instead of a questionnaire. If approved, your medication is dispensed by a licensed U.S. pharmacy and shipped directly to your home. You’ll continue to have access to your provider through your patient portal for follow-up questions, progress updates, or treatment adjustments.
BetterBody360 is licensed to provide care in all 50 U.S. states, with a network of licensed medical providers and pharmacy partners that serve patients nationwide.
No insurance is required. We offer transparent, out-of-pocket pricing for all of our products and services.
Our services are designed to address a wide range of conditions related to body composition, weight management, fatigue, anxiety, mood imbalances and age longevity. Our medical team will evaluate your specific needs and determine the most appropriate treatment plan.
You can register an account by selecting Log In and then Customer then Create Account.
You can access your account by signing in with your registered email address and password at the Customer Log In page.
If you’ve forgotten your password, you can reset it through the login page. You’ll receive an email with a secure link to update your password.
You can update most of your account details directly from your profile. For information that cannot be changed manually, contact the support team for assistance.
Federal and state telehealth regulations require identity verification before medical prescriptions can be issued. This ensures prescriptions are provided safely and only to verified patients.
Navigate to your Account page.
Click View next to Identification.
Select Update ID, then choose and upload your identification file.
Account: My Account
We accept all major credit cards and debit cards.
Payment information is provided during the checkout process.
Charges are processed immediately after you complete your order. You’ll receive an email confirmation and receipt once your payment is successful.
At BetterBody360, patient safety is our top priority. Due to strict federal and state regulations, we are unable to accept returns or provide refunds once they have been dispensed, as they cannot be reused or resold. For this reason, all sales are considered final. However, we are dedicated to the highest standard of customer service and will work with you to ensure satisfaction.
If you believe there was an error with your order, please contact our support team right away so we can investigate and make it right.
Absolutely. Our care team is always on hand to provide support, answer questions, and help you navigate your health journey. Regular check-ins and adjustments to your treatment plan are part of our commitment to your well-being.
We aim to respond to all emails within 24 business hours. Response times may vary during high-volume periods, but every message is read and answered by a real person dedicated to helping you.
Our Support Team is trained to assist with orders, payments, and general inquiries, but only licensed providers can give medical guidance. This ensures that all medical information remains accurate, safe, and compliant with healthcare laws.
Only you, BetterBody360 and your assigned medical provider directly involved in your treatment can access your records. Every user is required to follow HIPAA privacy standards and confidentiality agreements to maintain your privacy and trust.
No. BetterBody360 never sells, rents, or shares your personal data for marketing purposes. Limited information may be shared only with licensed pharmacies, laboratories, or healthcare partners when necessary to fulfill prescriptions, perform testing, or coordinate care, always in compliance with HIPAA and state laws.
Our commitment to HIPAA compliance includes stringent security measures for protecting PHI. We ensure that all digital systems involved in storing or manipulating PHI employ robust encryption both at rest and in transit, safeguarding your personal information against unauthorized access.
You can message your medical provider directly through your patient portal for questions related to your prescription, treatment plan, or side effects. This ensures your message is securely delivered to the licensed provider who prescribed your medication.
Knowing whether to contact your medical provider or the customer support team helps ensure your questions are directed to the right place and resolved quickly.
Contact your medical provider through the patient portal if your question involves:
Contact customer support if your question involves:
Yes, while a medical professional will review your profile before prescribing medication, it’s crucial to consult your primary care provider, who is familiar with your full medical history, to ensure comprehensive and personalized care. Your doctor can provide insights into your overall health that might not be available through our service.
All our partner pharmacies are 503A FDA regulated US based pharmacies. There are routine inspections for quality, efficacy, potency, and safety. If approved medications are shipped directly to you in discreet packaging, ensuring privacy and convenience, unless requested otherwise. Shipping is fast and free.
If you placed your order within the last 24 hours, contact the Support Team right away to check if the shipping address can be updated. Updates are not guaranteed once order processing has started.
Once your order has been placed, approved, and filled at the pharmacy, most packages arrive within 1 to 5 business days. You’ll receive an email notification when your order ships.
You’ll receive an email with a tracking link once your order ships. You can also check your order status anytime through your account. If you haven’t received a tracking email within 5 business days of provider approval, contact our Support team for assistance.
At BetterBody360, patient success and consistency are top priorities. Most medications will show no to minimal results with a 1 month supply. By providing a 3 month ongoing supply of the medication and all necessary supplies, patients are best equipped leading to better outcomes and long term success.
The medication should be refrigerated immediately after arrival to maintain quality. The medication remains stable at room temperature (up to 86 degrees) for up to 56 days, but refrigeration is recommended. Keep vials out of sunlight and away from children.
Your physician will prescribe a dosing schedule that is appropriate for you and fine-tune it over time as you check in reporting how the medication is working for you.
Do not increase or decrease your dose without first consulting your medical provider. Your dosage has been carefully prescribed based on your health history, goals, and response to treatment. Adjusting it on your own may affect your results or cause unwanted side effects. If you feel your current dose isn’t working as expected or you’re experiencing side effects that may be related to your dosage, message your medical provider through your patient portal.
We’re so excited you want to become part of the BetterBody360 community! Visit our Brand Partner page to start your enrollment. A one-time enrollment fee of $99 applies if approved.
No.
There’s no long-term commitment required. You can cancel your Brand Partner account at any time if you choose to step away.
No special license or medical certification is required to become a Brand Partner.
You can view your network, track referrals, and monitor orders directly in your Brand Partner dashboard.
Each Brand Partner receives a unique website. All orders from your website are automatically credited to your account.
Monthly commissions of 20% of sales are paid on the 15th of each month. In addition, Brand Partners receive a bonus for referring other Brand Partners.
If you need to cancel your Brand Partner account, please send a written request to us through the contact form. Our team will help ensure your account is closed.
Our BetterBody360 support team is here to help you better understand your options, treatments, wellness programs, and proactive healthcare journey.
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